Refund Policy

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

We offer a 100% replacement guarantee on all products that are defective or damaged during shipping.

Please notify us promptly of any defects or damages observed on the delivered product within a 48-hour timeframe after delivery.

If you are unsatisfied with your order, please contact our support team, and we will do our best to help you out!

Refunds and Replacements Exclusions

We do not issue a refund or replacement if:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message on our Contact Page.